The Black Book of Outsourcing

The world’s largest investigation into customer satisfaction with outsourcing

Now owned by the Datamonitor Group, The Black Book of Outsourcing is the leading independent benchmark for customer satisfaction with outsourcing.

The 2010 Black Book of Outsourcing survey is specifically designed to capture customer satisfaction ratings from users of outsourced services across the globe.

Findings from the annual survey are presented in reports that investigate outsourcing markets by industry, geography and service domain. In addition to rankings of how individual vendors perform, reports typically contain analysis of the customer experience, market trends and advice on how to realise desired outcomes.

Clients use The Black Book of Outsourcing to:

  • Determine strengths and weaknesses of individual vendors
  • Establish industry benchmarks to determine desired satisfaction ratings
  • Negotiate contract terms to ensure desired outcomes are achieved
  • Understand trends in outsourcing satisfaction by service, industry and geography

For more information on The Black Book of Outsourcing, please email enquiries@theblackbookofoutsourcing.com or use the contact page above.