ABOUT THE BOOK

The manager?s best friend and secret weapon, this handy guide presents an intelligent overview of the costs and benefits of outsourcing, its uses and applications, and the processes used to manage it. Highly endorsed by industry experts, this book demonstrates how to deal with outsourcing as an emotional and political issue, and provides a wealth of resources for those who want to build a successful career in the outsourcing industries.

Outsourcing gurus Doug Brown and Scott Wilson uncover how to update your business strategies through complete and comprehensive coverage of everything you need to know about effective outsourcing. Outsourcing is a hot topic among business leaders and workers in the global business community. In The Black Book of Outsourcing: How to Manage the Changes Challenges, and Opportunities, Brown and Wilson demystify the subject and show executives and staffers alike how to successfully assess and implement outsourcing, communicate internally and with partners, measure performance, and lead outsourcing transitions.

ENDORSEMENTS

“This book will help you gain an understanding that in the new global, high-tech economy, there’s no cruising altitude.” - Robert Reich, Former U.S. Secretary of Labor, Clinton Administration 

“The Black Book of Outsourcing moves beyond the rhetoric and offers specific strategies for those choosing to outsource and for those whose careers have been impacted by outsourcing. Outsourcing is a reality. This book shows companies and workers alike how to turn it into an opportunity.” - Thomas J. Donohue, President and CEO, United States Chamber of Commerce

“An exhaustive, in-depth look at one of the most pressing competitive issues of our time. Required reading for all executives who hope to survive in the global economy.” - Joseph P. Quinlan, Chief Global Economist, The Johns Hopkins University

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